Are you customer focused?
Do you have experience working in hospitality?
Are you looking for a challenge?
We are one of the most experienced providers of outdoor education in the UK. We were founded over 35 years ago and run over 1.2 million activity sessions each year across ten activity centres. Each year we welcome over 175,000 young people from more than 35 countries around the world.
We are going into our fourth year of business at our North Devon site, and are looking for someone to join the team that can help drive our customer experience on to the next level.
Job Purpose
An exciting opportunity has arisen for a Guest Experience Lead, to start early February 2025.
You will be responsible for driving a customer-focussed culture across the centre, ensuring all our guests have the best experience during their stay.
As the Guest Experience Lead you will lead and manage a small team whilst working towards achieving and maintaining excellent guest communications, feedback and returning business.
Some responsibilities include:
- Leading a small team whilst working to sales targets to achieve high levels of repeat customer revenue and promote returning customers.
- Addressing and dealing with any concerns in a timely and effective manner.
- Proactively implementing improvements in relation to customer satisfaction.
- To coach and develop the customer services team to ensure excellent service is always delivered.
- To communicate, and where necessary train, all departments within the centre to ensure that customer feedback is used to proactively improve the overall quality of our centre.
About you:
- Experience working in a customer facing role providing exceptional customer service.
- Strong communicator both written and verbal.
- Excellent relationship building skills, personable and approachable.
- Innovative and creative thinker.
- Ability to work in a fast-paced environment.
- Experience of leading a team.
Why join Inspiring Learning; North Devon?
- A fun and dynamic place to work, with regular team events.
- Industry-leading pay rates.
- Generous holiday allowance of 25 days plus bank holidays.
- Access to employee reward system, offering 24-hour support for finances, wellbeing and much more.
- Award-winning training to support learning and development, with career progression opportunities.
- Access to Surfboards, Mountain Bikes, Kayaks and much more for friends and family.
- We are a global company, growing fast in Asia and have partners around the world.
- A generous referral scheme – bring a friend!
Inspiring Learning is committed to safeguarding and promoting the welfare of children and adults at risk. We will conduct extensive background checks on all successful applicants. All team members in the Group are expected to follow the Inspiring Learning's safeguarding procedures. Any contracts offered are subject to satisfactory references, full employment history and an Enhanced Disclosure and Barring Check. We make sure all our staff are vetted, selected and trained fairly and to a high standard so that they can provide a safe, effective, and inclusive environment.
Inspiring Learning guests come from a diverse range of backgrounds. As an employer we are committed to ensuring that our workforce is reflective of the customers we serve. Therefore, we actively encourage applications from people from a wide range of backgrounds and circumstances, particularly those from traditionally underrepresented groups.
IL2MP
Closing Date
2024-11-29