A little bit about us:
Our purpose is to provide life-changing adventures, and we have a growing portfolio of brands which do just that. From our award-winning Kingswood residential programmes for schools and groups, to the school holiday adventures provided at over 50 locations by Camp Beaumont, we help young people to grow in confidence and resilience whilst developing key life skills. We also have brands delivering industry-leading apprenticeships, training and development plus a growing business in South East Asia too. It’s an exciting time to join us; we’re growing fast and have big ambitions.
As a Transport Co-ordinator you will support the delivery of providing excellent Administrative, Customer Service & Transport Planning support to internal and external Overseas/UK customers. You will providing accurate and timely transport documentation, to support the delivery of sales targets and KPI’s to contribute to the growth, profitability and delivery of EBITDA.
Working Hours:
You will be working Monday to Friday from 09:00 – 17:00. This role involves home-based working where you may be asked to attend training/in person meetings at our Kingswood locations occasionally.
This role involves emergency on call duties which are normally worked every 1 in 4 weeks.
Roles and responsibilities:
- Working with the programmer and international team’s to find out the upcoming excursions for each group.
- Book all transport for excursions, Checking the transport report to ensure that the expected transport is booked for excursions and international arrivals and departures.
- Liaise with international customer services team to ensure that excursions are booked to meet the expectations of international groups.
- Liaising with international groups on centre to ensure they understand the plan for the day.
- Organise and book all excursions for Kingswood Camps.
- Check incoming invoices to ensure they match with bookings made.
- Book pack lunches to ensure dietary requirements are met.
- Monitor arrivals and departures and liaise with activities to ensure staff go to collect arriving groups.
- Make up packs for all excursions and hand them to the excursion leader on departure.
- Be available to ensure all excursions leave on time with the right resources.
- Ensure accurate record keeping of all transport.
- Elicit feedback on excursions and make improvements based on the feedback.
- Provide feedback on staff on excursions to ensure effective monitoring of excursions.
- Ensure party leader noticeboard is up to date with information about upcoming excursions.
- Build rapport and relationships with customers (schools, parents and colleagues) to ensure delivery of a one stop shop customer service by professional handling/responding to incoming queries/amendments from internal and external customers in line with company standards.
- Manage all internal and external communication in a professional and timely manner.
About you:
- Proven Administration, and diary management skills in a customer focused environment.
- Experience of working within a travel and/or logistics background would be advantageous. But not essential.
- Excellent communication skills – written and oral.
- A willing and flexible approach with a ‘can do’ attitude.
- Good organisational skills and ability to use own initiative.
- Ability to remain calm when under pressure.
- Ability to work as part of a team.
- Understanding of office IT products including MS Word, Excel & Outlook.
- Willingness to develop and learn new skills.
Why join Inspiring Learning?
- Competitive salary and flexible working
- 25 Days holiday, plus 8 Bank Holidays
- Perkbox – Employee benefit and rewards platform
- Wagestream salary management – next day wage access
- 24 hour a day Employee Assistance Programme and Mental Health First Aiders throughout the business
Inspiring Learning is committed to safeguarding and promoting the welfare of children and adults at risk. We will conduct extensive background checks on all successful applicants. All team members in the Group are expected to follow the Inspiring Learning's safeguarding procedures. Any contracts offered are subject to satisfactory references, full employment history and an Enhanced Disclosure and Barring Check. We make sure all our staff are vetted, selected and trained fairly and to a high standard so that they can provide a safe, effective, and inclusive environment.
Inspiring Learning guests come from a diverse range of backgrounds. As an employer we are committed to ensuring that our workforce is reflective of the customers we serve. Therefore, we actively encourage applications from people from a wide range of backgrounds and circumstances, particularly those from traditionally underrepresented groups.
Closing Date
2024-09-13