About Kingswood:
We are one of the most experienced providers of outdoor education in the UK. We were founded over 35 years ago and run over 1.2 million activity sessions each year across ten activity centres. Each year we welcome over 175,000 young people from more than 35 countries around the world.
About the role:
We are looking for an experienced Assistant General Manager to work at our seaside centre on the Isle of Wight, in Bembridge.
You will be responsible for assisting to manage the Heads of Departments within Catering, Housekeeping, Activities and Maintenance. You will drive a Customer Service Culture across all departments within the centre, whilst ensuring that day to day functions run smoothly and all customers have the best experience during their stay.
This is a full time role, generally Monday to Friday 9 - 5; however you may be expected to work outside of this schedule in peak times. You will be assisting our friendly General Manager, who will be your direct report.
Main roles & responsibilities:
- Assisting to manage the heads of departments and day-to-day functions of the centre
- To continuously achieve standards and customer service levels across all departments
- To ensure that the Company’s safeguarding policy statement and procedures are adhered to always and appropriate records kept
- To support the HOD’s with regular reviews, ensure they have individual reviews with their team, coaching, training and feedback mechanisms and tools.
- To ensure the clear communication between departments to ensure budget is reflective of guest numbers
- Deputise and support for the General Manager and in their absence
- To support the delivery of business growth, cost saving opportunities and ensuring guest satisfaction levels are not compromised
- To ensure the centre is well maintained so that it all legal required standards related to food hygiene, Ofsted, SFA etc
- Create and deliver a guest experience focusing on the delivery of Centre KPI’s
- Manage the budget, ensuring all operations are within budget and return positive outcomes
- Acting as Safeguarding Lead and Mental Health First Aider
- Maintain and develop the centres culture, fully supporting the overall company purpose and values
About you:
- Personable with strong management skills
- Experienced in leading a team (working in a similar environment is strongly preferred)
- Excellent communicator both written and verbal
- Customer-focused and results-driven
- Commercially aware with experience of dealing with budgets
- Team player with the ability to lead, motivate, inspire and manage
- Organisational and time management skills
- Attention to detail and ability to use initiative
- Great relationship building skills
Why join us?
- Picturesque seaside location
- Subsidised accommodation at our scenic residential locations
- Complimentary meals whilst you work
- A fulfilling career creating life changing adventures
- Wagestream salary management – next day wage access
- Perkbox - Whether it’s supermarket savings or discounted days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle all year round
- We are a global company, growing fast in Asia and have partners around the world
- Professional development opportunities, and a supportive environment for personal growth
- Comprehensive wellbeing strategy
- A generous referral scheme – bring a friend!
We believe in providing the best for our employees. That's why we offer competitive rates of pay, ensuring you are rewarded for your hard work and dedication. As you join our team, you'll experience a comprehensive and top-notch training and induction program, setting you up for success in your role.
We also prioritise your personal and professional growth, providing many opportunities for progression through continuous learning and development with us. Our award-winning training is delivered by the experts in fun, In2action.
For further information please contact a member of the recruitment team at careers@inspiring-learning.com or alternatively visit our website https://www.kingswood.co.uk/locations/isle-of-wight
You need to possess the legal right to live and work in the UK to be considered for employment with Kingswood. Successful candidates must undergo an enhanced DBS disclosure and provide two professional references.
Kingswood is an Inspiring Learning brand.
Be part of something great, join Kingswood today.
IL1HP
Closing Date
2024-08-19