International Guest Experience Manager

Join Our Adventure as an International Guest Experience Manager!

Your Mission: Love creating unforgettable experiences for international guests? As our International Guest Experience Manager, you’ll design unique itineraries, plan exciting excursions, and ensure guests return year after year. Achieve top Net Promoter Scores (NPS) and build lasting memories.

Key Responsibilities:

  • Design Dream Itineraries: Create off-the-beaten-path excursions, manage logistics, and ensure safety.
  • Be the Go-To Person: Act as the main contact for international guests, customize programmes, and handle issues swiftly.
  • Support Sales: Help the sales team with regulations and group needs, build relationships with excursion providers.
  • Ensure Compliance: Stay updated on international rules, maintain organized documentation, and follow safety protocols.
  • Manage On-Site: Take Duty Manager shifts, participate in training, and support guests and team members.

What You Bring:

  • Detail-oriented and passionate about guest engagement.
  • Excellent communication skills and a love for outdoor adventures.
  • Experience in delivering top-notch customer experiences.
  • At least one year as a customer-facing manager or supervisor.
  • IT savvy (Microsoft Office, Teams, Outlook, etc.).

Your Style:

  • Stay ahead of customer trends.
  • Enthusiastic and supportive problem-solver.
  • Think creatively and holistically.
  • Encourage and develop new processes.

What’s In It for You:

  •  Competitive salary
  •  Fun monthly social events and local perks
  • Professional growth and training

About Grosvenor Hall

Grosvenor Hall is a vibrant 1000-bed outdoor activity centre on 52 acres with diverse, high-adrenaline activities. Join our inclusive, fun team and be part of the dynamic centre management, reporting to the General Manager and collaborating with our international sales team.

Ready to create amazing experiences and have some fun? Apply today and join the GH family!

Closing Date


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